Jilili FAQ – Straightforward Answers to Your Questions

After registration is complete, you cannot change your name or mobile number directly in Settings, as these are tied to identity verification. You'll need to contact support to make any changes.

The steps are:
1. Contact us via Live Chat or at support@jilili.best.
2. Provide your account's registered mobile number and the reason for the correction.
3. You may be asked to submit a photo of your NID or passport to confirm your identity.
4. Once verified, your information will be updated within 24–48 hours.

For a mobile number change, an OTP may be sent to your old number, so it's best to notify support before that number is deactivated. You can update your email address yourself through Profile Settings — just log in and go to Profile > Settings.

Yes, you can play on jilili even with a small budget. The minimum bet varies by game type, but here's a general guide:

Slots: Most slots start from a minimum bet of ৳1. Some premium slots have a minimum of ৳10.
Live Baccarat & Roulette: Typically a minimum of ৳50 per round.
Sports Betting: Minimum ৳20 per single bet.
Lottery Tickets: Starting from ৳10.

The minimum deposit is ৳200. So members on a small budget can start with ৳200 and enjoy extended play on slots with bets as low as ৳1–৳10. The betting range for each game is shown on screen before you enter, making it easy to decide.

Yes, the jilili.best website is fully optimized for mobile browsers. No App Needed All features are fully accessible from Chrome, Safari, or any modern browser on Android or iPhone — including gameplay, deposits, withdrawals, and claiming bonuses.

A few tips for using the browser version:
• Using the "Add to Home Screen" option in Chrome creates an app-like shortcut on your device.
• A good internet connection (minimum 4G) is required for Live Casino and HD streaming games.
• Enabling "Desktop Site" mode in your browser shows the full layout, but the mobile view is the most convenient way to browse.

For an even smoother experience, jilili also offers an app that can be downloaded from your account settings after registration.

To make a withdrawal, first log in to your account, then go to in the Wallet or Cashier section Go to and select the "Withdrawal" option.

Steps:
1. Select your withdrawal method (bKash / Nagad / Rocket).
2. Enter your registered mobile banking number.
3. Enter the amount (minimum ৳500).
4. Submit your request.

Duration: For KYC-verified accounts, typically 15–30 minutes funds arrive via bKash or Nagad. During peak hours or for first-time withdrawals, it may take 1–2 hours. Bank transfers take 1–2 business days.

Important: KYC must be completed before making a withdrawal. The account you withdraw to must be registered in your own name. Winnings from bonuses require wagering conditions to be met before withdrawal. Payment details on the Payments page View.

jilili Welcome Bonus Activated Automatically – No separate claim is needed. Simply make your first deposit after registration and the 100% bonus will be credited to your bonus balance automatically.

Example: If you deposit ৳1,000, you'll receive an additional ৳1,000 in your bonus account — bringing your total gaming balance to ৳2,000.

A few conditions to keep in mind:
• To receive the bonus, within Within 30 days make your first deposit.
• The bonus is activated once the minimum deposit of ৳200 is made.
• The maximum bonus amount is ৳5,000 (i.e., a ৳5,000 deposit earns a ৳5,000 bonus).
• Bonus funds cannot be withdrawn directly — you must first meet the specified wagering requirement (typically 15–20x betting).
• Your bonus progress can be viewed under the "Bonus" section of your account.

For the latest terms on bonuses and promotions, visit the Promotions page View.

If you forget your password, you can recover it by clicking the "Forgot Password?" link on the login page and entering the OTP sent to your registered mobile number. The whole process takes about 2–3 minutes.

However, if your mobile number has also changed, you will need to contact support directly. In that case:

1. Email us at support@jilili.best or open a Live Chat.
2. To identify your account, please provide the name used at registration, your old mobile number, or your email address.
3. You may be asked to submit a photo of your NID and a selfie to verify your identity.
4. Once verified, an OTP will be sent to your new number to complete the password reset.

The process is usually completed within 24–48 hours. To avoid this issue in the future, add an email address to your account — that way you can log in and recover access even without your mobile number.