Jilili Privacy Policy – How Your Data Is Kept Safe

This Privacy Policy applies to all users of the jilili platform (https://jilili.best). Whether you register, play games, make transactions, or simply browse the website — this policy is in effect at every step.

Jilili manages its data practices with complete transparency. We want you to know exactly what information is collected, why it's collected, and where it goes — because that is your right.

If you do not agree with the terms set out in this policy, we ask that you refrain from using jilili's services. If you have any questions, please reach out to our support team before you get started.

Jilili collects two types of information – what you provide directly, and what is gathered automatically as you use the platform.

Information You Provide Directly

• Full name and date of birth (for age verification).
• Mobile number and email address.
• Residential address.
• National ID or passport details (for KYC verification).
• Payment method details (bKash / Nagad / Rocket number).
• Information provided when contacting support.

Automatically Collected Information

• IP address and approximate location.
• Browser type, device model, and operating system.
• A log of which pages you visited on the platform and how long you spent on them.
• Gaming activity data — bets, wins, and losses.
• Transaction history.
• Cookie and session data.

Jilili uses your information only for the purposes listed below — never for anything else.

To opt out of marketing communications (promotional SMS or email), you can submit a request at any time through your profile settings or by contacting support. Core service communications (such as transaction confirmations) cannot be turned off, as they are an essential part of the service.

Jilili stores your data on secure servers that comply with the highest industry security standards and are regularly audited by independent third-party security reviewers.

Technical Security Layers

• Transmission Security: All data transmissions are protected with 256-bit TLS/SSL encryption.
• Storage Security: Stored sensitive data is protected with AES-256 encryption.
• Access Control: Staff are only permitted to access the information necessary for their role.
• Firewall & IDS: Active monitoring to detect and prevent unauthorized access.
• Regular Backups: Data is securely backed up to prevent any loss.
• Security Audits: Penetration testing is conducted at least once a year.

Data Retention Period

Jilili does not retain your data any longer than necessary. Essential information is maintained while your account remains active. Even after account closure, certain data (such as transaction records) must be kept for legal compliance — typically for 5–7 years. Any data beyond that is deleted.

Jilili does not sell your data to advertisers or data brokers. However, limited information is shared with trusted partners solely where necessary to deliver our services.

When and With Whom Data Is Shared

• Payment Provider: Only the information required to process transactions is shared with bKash, Nagad, and Rocket.
• Game Provider: Pragmatic Play, Evolution, and other providers use an anonymous player ID to manage gameplay.
• Legal Authorities: We are required to provide information in response to a court order or a lawful request from a law enforcement authority.
• Fraud Prevention Agency: Certain data may be shared with specialist fraud detection agencies.
• Business Transfer: In the event of a company sale or merger, members will be informed in advance.

The jilili website uses cookies. Cookies are small text files stored in your browser that help improve the platform's functionality.

Types of Cookies

• Essential Cookies: These are essential for maintaining login sessions and security and cannot be disabled.
• Functional Cookies: Helps remember your preferences, such as your chosen language.
• Analytical Cookies: Used to understand how the platform is being used – fully anonymous.
• Marketing Cookies: Used to show you relevant offers. You can turn these off at any time.

You can manage your cookie preferences at any time through your browser settings. However, disabling essential cookies may prevent login and certain core features from working properly.

You have full control over your personal data on jilili. Any of the rights listed below can be exercised at any time.

To exercise any of these rights, email us at support@jilili.best or let us know via live chat. We will respond within 30 days of receiving your request.

Jilili strictly provides its services to users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

Age verification is carried out at registration. If a minor creates an account using false information and is identified, the account is immediately closed and all associated data is deleted.

Financial transaction data is more sensitive than general personal information. jilili handles this data with the highest level of care.

• Your full mobile banking number is stored in encrypted form on jilili's servers – solely for processing automated transactions.
• No staff member can view your full payment number — only the last few digits are visible.
• All payment logs are retained for up to 5 years for legal and dispute resolution purposes.
• Withdrawals are always sent to your registered mobile number only – never to any other number.

Jilili may update this Privacy Policy from time to time — for example, due to changes in technology, the introduction of new services, or updates to applicable laws.

For significant changes:

• Members will be notified in advance by email or SMS.
• The update date at the top of the page will be revised accordingly.
• Continued use of the platform after any changes have been made constitutes acceptance of the updated policy.

To view any previous version of this policy, please contact support.

If you have any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us:

• Email: support@jilili.best
• Live Chat: Available on every page of the jilili website
• Support hours: 7 days a week, 24 hours a day, in Bangla

Our dedicated privacy team typically responds within 72 hours. For urgent matters, reach us directly via live chat.